These Terms and Conditions govern your use of the House of DUKE Fashion website and services. By placing an order, booking a session, or submitting measurements, you agree to these terms. Please read them carefully.
01
About House of DUKE Fashion
House of DUKE Fashion is a bespoke menswear atelier located at Suite 17 Salient Plaza, Barnawa, Kaduna, Nigeria. We provide custom-made garments for clients in Nigeria, the United Kingdom, and internationally. All garments are made to order and are non-refundable once production has commenced.
02
Orders & Commissions
- All orders are bespoke commissions — each garment is made specifically for you from scratch.
- An order is confirmed only after the price agreement is finalised, the invoice is generated, and the deposit payment is received.
- Measurements submitted by the client are the responsibility of the client. House of DUKE is not liable for ill-fitting garments resulting from inaccurate measurements provided by the client.
- Style references and descriptions are used as guidance. Final design may vary slightly based on fabric and construction requirements.
03
Pricing & Negotiation
- All prices are quoted in Nigerian Naira (₦) unless otherwise stated.
- Prices are determined through our structured negotiation process. All offers are versioned and timestamped.
- Once the price is agreed and confirmed as "Fee Agreed", the price is locked and cannot be renegotiated.
- House of DUKE reserves the right to set minimum price thresholds per garment type to protect production quality standards.
- Quotations are valid for 5 calendar days from the date of issue. After this period, a new quotation must be requested.
04
Payment Terms
- A 60% deposit is required to commence production. The remaining 40% balance is due before delivery.
- Accepted payment methods: Paystack and Flutterwave (Nigeria), Stripe (UK and international).
- Payments are processed securely. House of DUKE does not store card details.
- Failure to pay the balance before delivery will result in the garment being held until full payment is received.
- All payments are non-refundable once production has commenced.
05
Production & Delivery
- Production timelines are agreed at the quotation stage and confirmed on the invoice.
- Timelines are estimates and may be subject to change due to fabric sourcing or unforeseen circumstances. Clients will be notified of any delays promptly.
- Delivery is arranged upon full payment. For international clients, export-ready packaging and shipping is arranged with mutual agreement.
- House of DUKE is not liable for delays caused by third-party couriers or customs.
06
Alterations & Returns
- House of DUKE offers one complimentary minor alteration within 14 days of delivery, provided the measurements submitted were accurate.
- Major alterations required due to significant weight or body change after measurement submission will be quoted separately.
- Garments are non-returnable as they are made to order. Refunds are not provided once production has commenced.
- In the event of a manufacturing defect confirmed by House of DUKE, the garment will be corrected at no additional cost.
07
Client Responsibilities
- Clients are responsible for providing accurate measurements. We recommend a professional fitting or virtual consultation for best results.
- Clients must respond to communications within a reasonable timeframe. Orders may be marked as "Abandoned" after 14 days of no response.
- Clients must make payments within the agreed timeframe to avoid production delays.
08
Privacy & Confidentiality
- All client information — including measurements, style preferences, communications, and payment details — is treated with complete confidentiality.
- We do not share client data with third parties without consent, except as required for payment processing.
- Client images used for marketing purposes will only be shared with prior written consent.
09
Intellectual Property
- All designs, images, content, and branding associated with House of DUKE Fashion are the intellectual property of House of DUKE Fashion.
- No content from this website may be reproduced, distributed, or used commercially without prior written permission.
10
Governing Law
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from transactions with House of DUKE Fashion shall be resolved under Nigerian law, with Kaduna State as the primary jurisdiction.
11
Contact for Legal Enquiries
For any questions related to these Terms and Conditions, please contact us at:
House of DUKE Fashion
Suite 17 Salient Plaza, Barnawa, Kaduna, Nigeria
Phone: +234 803 657 0909
Instagram: @houseofduke_hod
By proceeding with any order or booking, you confirm that you have read and accepted these Terms and Conditions.
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