FAQs

Bespoke at House of DUKE means every garment is made from scratch, specifically for you. It begins with your measurements, your posture, your proportions — and results in a garment that fits and represents you precisely. It is not altered off-the-rack. It is engineered for you.

Our process has five stages: Measurement Consultation → Style & Fabric Refinement → Transparent Price Agreement → Structured Production → Quality Inspection & Delivery. You can start online by submitting the contact form or booking a session, and our team will guide you through each stage professionally.

Our negotiation engine is structured and transparent. After you submit your order, we send a formal quotation with the proposed price, timeline, and payment structure. You can accept, or propose a revision. All offers are version-tracked and timestamped. Once both parties agree, the price is locked, an invoice is generated automatically, and production begins. We do not call this bargaining — we call it professional agreement.

We operate on a 60% deposit / 40% balance structure. The 60% deposit is required after the price is agreed and the invoice is generated. This activates your production slot. The remaining 40% is due before delivery. Payment options include Paystack and Flutterwave for Nigerian clients, and Stripe for UK and international clients.

You can submit your measurements directly through the Measurements tab on our Contact page. If you are unsure how to take your own measurements, you can book a virtual consultation via Zoom or WhatsApp and we will guide you through the process. Alternatively, visit us at Suite 17 Salient Plaza, Barnawa, Kaduna for a professional in-person fitting.

Production timelines vary depending on the garment type and complexity. Typical timelines are: Bespoke Suit — 2–3 weeks, Agbada / Senator — 2–3 weeks, Wedding Collections — 3–4 weeks, Corporate Wear — 1–2 weeks. Your exact timeline is agreed and confirmed at the pricing stage, and you can track production progress through your client dashboard once we launch the full platform.

Yes. We proudly serve clients in the UK and internationally. We offer virtual measurement consultations via Zoom or WhatsApp, export-ready garment preparation, and international payment processing via Stripe. You can reach our UK line at +44 754 799 2846.

Absolutely. At the style and fabric refinement stage, we collaborate with you on your preferred fabric weight, colour, pattern, and structure. You may bring references, describe your vision, or trust our recommendation based on your occasion and climate. Nothing is finalised without your approval.

Yes — visit our Collections and Gallery pages to view pieces from our City Royalty, Loud Silence Kaftan, and Urban Culture collections. Every piece shown is available as a bespoke commission tailored to your specifications.

We offer professional alteration services. If any adjustments are required after delivery, please contact us within a reasonable timeframe and we will assess and accommodate the work. Our commitment to your satisfaction does not end at delivery.

You can reach us through multiple channels: WhatsApp NG: +234 803 657 0909, WhatsApp UK: +44 754 799 2846, Instagram: @houseofduke_hod, Facebook Community Group, or by visiting us at Suite 17 Salient Plaza, Barnawa, Kaduna. We respond within 24 hours.

Absolutely. We treat all client information — measurements, style preferences, communications, and payment details — with complete discretion and professionalism. Our clients value privacy, and we respond with the same standard.